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All the Answers You Need

Frequently Asked Questions

General Information

What time is check in?

Check-in is at 4 pm.

Is early check in possible?

Yes, guests can request early check-in by calling our front desk at 202.280.2288. Early check-in is based on availability. 

What time is checkout?

Checkout is at 11 am.

Is late check out possible?

Yes, guests can request a late check-out by calling our front desk at 202.280.2288. Late check-out is based on availability. 

Guaranteed late check-out is possible for a fee of $150.

What is the hotel’s cancellation policy?

There is no charge for cancellations made at least 3 days prior to your reservation date. A fee of 1 nights room & tax applies for cancellations made less than 72 hours prior to your reservation date.

Is the hotel ADA accessible? What accessible features are offered at the hotel?

We do our best to follow ADA guidelines and ensure our website and property are accessible to all, including those with disabilities. You can find more information on our Accessibility page.

Are pets welcome at the hotel? What facilities and services are available for pets?

Pets are always welcome at The Morrow. We offer pet beds, bowls, food and special treats for your four-legged travel companions. Please read more about our pet policy guidelines.

Do you have on-site parking? How much is parking?

Yes, we offer valet parking only at the rate of $55 per night. 

Is public transportation accessible from the hotel?

There are many public transportation options near the hotel, including the NoMa-Gallaudet​ Metro Station, Union Station, public transit, and rideshare operators.

Is there in-room dining service?

Yes, we offer in-room dining serving breakfast, lunch, and dinner. Enjoy a seasonal menu of comforting classics from a Michelin-starred chef, in the comfort of your own room.

Our hotel is also home to a mix of incredible food and beverage outlets including Le Clou, Vesper, Upstairs at The Morrow and Lobby Lounge.

Is there a fitness center at the hotel?

Yes, our fitness center is open 24 hours a day. We will also host a series of regularly scheduled wellness classes and pop-up events.

Is smoking allowed at the hotel?

Smoking is not allowed in the building, but there are designated smoking areas outside.

What businesses services are offered by the hotel?

We offer standard business services such as printing and shipping.  Our meetings and events team can coordinate conference room reservations for board meetings or events up to 400 people and support any audio-visual needs. Fees apply.

Can I receive mail and packages at the hotel?

We gladly accept mail and packages on your behalf. Please speak to the concierge for more information.